The delivery of passenger security services requires a delicate balance of strict enforcement and quality customer service. Although not an easy task, the ability to deliver effective services within a customer-friendly environment is of paramount importance.
That´s why we
- recruit only professional staff,
- provide them with established training programs that include on-the-job customer service training,
- use client/customer surveys to monitor service levels.
We understand that every passenger is important. As a reflection of our company’s spirit we believe that each and every passenger deserves to be treated only the best way.
A key process in the delivery of high-quality services and customer satisfaction includes our Quality Management Systems; ICTS has been in compliance with ISO 9001:2000 quality assurance standards for over ten years.