Customer services

The delivery of passenger security services requires a delicate balance of strict enforcement and quality customer service.  Although not an easy task, the ability to deliver effective services within a customer-friendly environment is of paramount importance.

That´s why we

  • recruit only professional staff,
  • provide them with established training programs that include on-the-job customer service training,
  • use client/customer surveys to monitor service levels.

We understand that every passenger is important. As a reflection of our company’s spirit we believe that each and every passenger deserves to be treated only the best way.

A key process in the delivery of high-quality services and customer satisfaction includes our Quality Management Systems; ICTS has been in compliance with ISO 9001:2000 quality assurance standards for over ten years.